Receptionist’s Team Building Workshop

Tuesday, June 10th 2014

Skilled receptionists are incredibly valuable assets to their organizations. NmTC wishes to provide an opportunity for receptionists to advance their skills by networking and sharing best practices among their peers.

Workshop Objectives

This workshop is designed to help receptionists advance their skills by sharing best practices.

 

Workshop Agenda

Breakfast and Registration : 8:30 AM

 

Welcome and Opening Prayer: 9:00 AM

 

Introduction and Icebreaker

 

Best foot forward - Features of a Professional Image: 9:30 AM

Know the role of the efficient receptionist

 

Being a Gracious Host
Appreciate the principles of customer service.  Tips on how you can be a superior receptionist. What is the first impression of you?

 

Break: 10:30 AM

 

Hello, how may I help you? 10:45 AM
Communications.  Best practices for email, using the telephone as a communication tool. How is it possible to listen to everyone at once.  Pointers on dealing with cold callers and sales people.

 

SAS (Safety and Security)  
Tips on keeping you and your work area safe. How a tidy and organized workspace is also about safety and security.
 

Lunch: 12:00

 

Assert Yourself 1:00 PM

Understanding the differences between aggressive, passive an assertive behaviours.  How to say NO to others. Learn about 10 qualities of an assertive person.

 

Action Plan and Evaluation 2:30 pm

What have learned about yourself and what would you like do differently when you go back to your office?

 

 

Who should attend?

Up to two receptionists may register for this workshop from each member nation.

 

Please register by May 23rd, 2014

 

Details for attendees

Location:

Ocean Beach Hotel

181 Beachside Drive

Parksivlle BC

 

Expenses:

Agenda and reimbursement information to follow.